Why most of us fail? If you are in the incredible 20% of people who hit their resolutions every year, congratulations! You are a rare breed 🙌🥳👏 For the rest of us, it is mostly a journey downwards into a spiral of failure, guilt, and frustration which circles back to thinking less of ourselves and hardly ever making us feel good or achieve anything meaningful. Most of us fail for three main reasons: Lack of clarity, Unreasonable expectations, and Lack of inspiration or passion.
The link between employee wellbeing and productivity is well established but, as we move into the post-pandemic phase, it will be harder than ever for managers to keep the two in harmony.
Have authentic, emotionally intelligent relationships with people. Associate with those whose company you enjoy and who support you. Authenticity requires self-awareness and emotional expression so that when in conversation with an individual you are able to share your feelings openly, including any distractions impairing your ability to concentrate on them.
How can we avoid distress?
We cannot. However, we can learn techniques to keep distress to a minimum by increasing our coping strategies. We can also use eustress appropriately in our occupations to improve our performance and inspire others.
People who believe they have equilibrium in their work/life balance are essentially saying they are not suffering undue stress. A work/life balance is a dynamic equilibrium, as no one’s private life ever follows a monotonous pattern without peaks and troughs. How these are negotiated with work demands is where the skill lies.
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Every time we take on a new piece of work or find ourselves in a new situation we are learning new things. Learning is by no means restricted to the classroom. The way we learn, or our learning style, forms a key part of our personality, so we can find out a lot about ourselves – and others – by looking at learning preferences.
All businesses need customers, but the customer relationship, however, does not have to be one-sided. Customers can be rude, difficult and downright annoying but you both need each other. If you are having serious problems with a customer, you might be tempted to think about the balance to which you both contribute to the transaction, and let a lower payback go.
Customer issues generally fall under either Situational (issue with a product or service) or Personal (issue with a person).
In this article, we will deal with the latter, if the complaint seems to be directed at a person. Look out for the next article in the series: “Dealing with complaints about a product or service”
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