CMI Bitesize Conflict Resolution


High-impact, virtual learning for maximum output

CMI Bitesize is a new, innovative series of practical online programmes which cater to the growing demand for micro-learning. Aimed at aspiring or practicing middle managers, these series concentrate on relevant and key topics, and include lots of practical guides and tools to support you in becoming the best manager.

CMI Bitesize – Conflict Resolution

Choose one of the following three programmes to complete over 3 months. Each programme is £100:

Programme 1: What is Conflict?

This programme will equip the learner to understand the types and causes, stages and impact of conflict within an organisation, so that you can identify the best way to approach a scenario when it arises.

Programme 2: Resolving Conflict in the Workplace

In this programme, we will be exploiting how to investigate and resolve conflict in the workplace – from formal to informal methods, and what to do if conflict cannot be resolved.

Programme 3: Knowledge, Skills and Behaviours for Managing Conflict

This programme aims to outline the key knowledge and skills you may need in the workplace to overcome conflict.


You will be able to choose your programme after you make a purchase.