Our Terms & Conditions

We and Us means Sussex Business School Limited who will provide the online distance learning course to the student.
You means student receiving the online distance learning course / qualification.
Course means a CMI and OTHM online distance learning course / qualification.

Statutory right under the Consumer Contracts Regulations, which came into force on 13 June 2014 and implements the Consumer Rights Directive, allows you 14 (fourteen) days (including Saturdays, Sundays, public holidays and bank holidays) from the day of your enrolment on a course and or unit to cancel your enrolment and request a refund on your study fees. After the 14 days have elapsed, we cannot accept any course and or unit cancellation under any circumstances and all fees are payable (Excluding future payments for Monthly Payment Plan Students).

We can accept emails and telephone cancellations, if you send a letter to cancel your course, you must send the letter by recorded delivery.

The CMI Registration fee is not refundable.

The OTHM Registration fee is not refundable.

If you fail your course, you will not be eligible for a refund on your fees or the CMI/OTHM Registration Fee.

All study fees must be paid before the agreed start date.
Payment can be made by credit /debit card or bank transfer.
Should you decide to discontinue your course, then the full amount for the course is due, excluding students on the payment plan option.

Please Note: you have entered into a legally binding contract – course fees or additional fees are still due if you withdraw/discontinue your course.
Outstanding fees may be sent to a debt recovery agency.
Once this action has been taken, further fees may be added by the debt recovery agency. Students are unable to re-enrol on any courses or further courses with Sussex Business School Limited and must deal solely with the debt recovery.

Study fees on payment plans must be paid, as agreed, by the payment schedule on enrolment with Sussex Business School, until the end of the payment plan.

All study fees include courier changes for the dispatch of a certificate, excluding secondary Prints/Re-issues requested by the Student.

Students studying per unit, must start the next unit of their qualification within 3 months of completing their previous unit, to clarify – within 3 months of the assignment deadline date of the last completed unit, otherwise the student will have deemed to have left the course, and CMI/OTHM certification will be issued for any successfully completed units.In exceptional circumstances, you may be able to “park” your course for up to 6 months, at a cost of £100. Please email Support Services for further information.

To ensure continuous enrolment on your course, you must submit your assignments, according to your submission deadlines stated on your timetable.
If you miss your assignment deadlines, then your enrolment will have deemed as lapsed, and you will be required to either Re-enrol onto the specific Unit, or Re-enrol onto the entire Course. All student assignments and communications must be done via our Moodle Learning Platform.
If you are having problems with submission deadlines, please contact Support Services.

If your assignment is referred by your tutor, and it has passed your assignment deadline date, you fall within an automatic extension of four weeks to resubmit your Final Assignment.
Sussex Business School provide two re-submissions prior to failing the specific Assignment.

Students can have up to an additional 8 weeks passed their original assignment timetable deadline date, across their entire course.
There will be an extra charge of £25 per week, after an initial free 2 weeks, to cover the costs for additional tutor support and assessments.
Only 8 weeks can be provided for the entire course, NOT per unit.

If an extension has not been requested and the student lapses, there is a charge of £100 for the student to be Re-enrolled onto the Unit, providing them with a fresh start for that particular unit. (See Unit Re-enrolment – Support Systems)

Please contact Support Services on support@sussexbusinessschool.com

Please Note: All assignments marked by a tutor will be sent for Internal Verification and CMI/OTHM Moderation, which can take up to 14 weeks.

This means that you may be asked to amend some elements of your assignment at the Internal Verification stage or the CMI/OTHM Moderation stage to successfully complete your qualification.

If you lapse from your course you may be allowed to restart dependent on whether you had made intent to do so within 3 months of lapsing initially. You will be required to pay a restart fee of £300.

Students studying per unit, must start their next unit within 3 months of completing their previous unit, to clarify – within 3 months of the assignment deadline date of the last completed unit, otherwise the student will have deemed to have left the course, and CMI/OTHM certification will be issued for any successfully completed units.

Students who make no contact with Sussex Business School – with their Tutor, Support Services or the Administration Office, for more than 3 months, will be deemed as lapsed, and removed as a student of Sussex Business school.

Please Note: Decisions regarding lapsed enrolment and re-enrolment of students is entirely at the discretion of the Management Team.

Sussex Business School Limited has a very strict policy with regards to plagiarism.
If you submit an assignment that is not your work and found to have plagiarised, you will be unenrolled from your course, with immediate effect. No paid fees will be refunded.

If you have a complaint or want to appeal against a decision, or concerns or criticisms about any services we offer, please initially contact Support Services: support@sussexbusinessschool.com

Alternatively, please see our: Appeals Policy and Procedure and our Complaints Procedure.

Appeal

The term “Appeal” relates to the dissatisfaction with a Sussex Business School’s decision which may include the following areas:

  • Assessment Decisions
  • Decisions regarding Reasonable Adjustments or Special Consideration
  • Decisions made in cases of malpractice and maladministration
  • The outcome of a complaint

 

Complaint

The term “complaint” means a communication to Sussex Business School Limited in which a person expresses dissatisfaction with a particular situation. A complaint may relate to, for example:

  • A failure to provide a service
  • Inadequate quality or standard of service
  • Wrong information about academic programmes
  • The quality and availability of facilities and learning resources
  • Accessibility of assessment
  • The behaviour of a member of staff.

 

PLEASE NOTE: Whilst a complaint is being reviewed Sussex Business School may decide to pause current learning support (including system access) with learners. If this occurs then learners will receive an appropriate extension to their learning when the complaint has been resolved, to prevent any disadvantage.

Under the General Data Protection Regulation 2018 (GDPR) we only collect information that we need to email you information when you enquire about a course and when you enrol on one of the courses.

Personal information is used by Sussex Business School for course enrolment and CMI / OTHM registration.

With enrolling on a course with Sussex Business School, you are agreeing to our terms and conditions and consenting to the sharing of your data with the accreditation bodies (CMI and OTHM) for the purpose of registration, membership and certification.

We do not pass your personal information onto a third party other than the CMI/OTHM, the accreditation bodies, or if required by law.
All data is kept secure.
All data is relevant and kept up to date.
We only hold as much data as we need, and only for as long as we need it – all data is deleted when a course is completed, failed or lapsed, all enquiry data is deleted after 3 months, unless individual have opted in to newsletters and offers; and
We allow the subject of the information to see it on request.

Sussex Business School Limited is unable to transfer a course to a third party.
Decisions regarding the transferring of a student to another course internally is entirely at the discretion of the Management Team.

If the course you transfer to is of a lower cost, the difference in the cost will not be refunded.
If you do transfer to another course, you may be subject to a secondary Registration fee, dependent on the discretion of the Awarding Body.

Please Note: You may be charged another registration fee by the awarding body.

Sussex Business School Limited reserves the right to unenroll students from their course and remove them as a student, if they exhibit any inappropriate behaviour towards any member of staff or other students, without refund of paid fees, as deemed by Sussex Business School.
Inappropriate behaviour includes:

  • bad language – verbal or written
  • threats via email, in writing, telephone or in person
  • bullying behaviour including both written and verbal
  • discrimination & mistreatment due to disability, gender, race, age and or ability
  • aggressive, angry communication – verbal or written
  • giving false information about, against, or towards Sussex Business School and/or it’s associated bodies, students and staff

 

When using the VLE students must comply with current and future legislations including:

  • General Data Protection Regulation (GDPR) May 2018
  • Copyright, Designs & Patents Act 1988
  • Computer Misuse Act 1990
  • Telecommunications Act 1984
  • Protection from Harassment Act 1997
Sussex Business School Limited is not able to communicate with any third party. All communication must be done directly by the student.
We must be notified by email of any change of address or personal details. Please email Support Services.
We reserve the right to refuse enrolment on any course that we offer.