All businesses need customers, but the customer relationship, however, does not have to be one-sided. Customers can be rude, difficult and downright annoying but you both need each other. If you are having serious problems with a customer, you might be tempted to think about the balance to which you both contribute to the transaction, and let a lower payback go.
Customer issues generally fall under either Situational (issue with a product or service) or Personal (issue with a person).
In this article, we will deal with the latter, if the complaint seems to be directed at a person. Look out for the next article in the series: “Dealing with complaints about a product or service”
Boost your career prospects and gain recognition in your network. Did you know that you can showcase your qualification on your LinkedIn profile – the biggest global professional network?
Quite frequently, in Management the words ‘coaching’ and ‘mentoring’ are used as if they’re one and the same. They’re not. Any leader or manager can benefit from both and needs to understand how, when, and why they might be helpful.
Emotions and conflict resolution. In every altercation there will be a great deal of emotion. Emotion is great at helping us to express our hurt to other parties and it also helps us to free ourselves from pent-up frustrations that would make us ill were we to internalise them.
When you enter an argument between two people your very presence affects the situation and adds a third dimension on it. The next time two people are talking together anywhere (yes, even at a party) join them and see how their conversation changes.
Wherever people are together there is conflict. When you work with difficult people in a team you are not just working with individuals – you are also working with something that is going on between individuals.
Reinforcing the benefits of a positive outcome. Teams are always on the flux. If they are working well as a team then any upset from one team member will affect everyone as there should be some group empathy taking place.
In the post-pandemic world, many self-employed long-timers have lost their businesses and are faced with entering the job market. This could be a daunting prospect for someone who has been in control of their life and business for a very long time and is suddenly faced with looking for a fresh start and evaluating their skills and experience, and wondering what to do next.
With our support and encouragement, online distance learning is not an isolating experience. Our business management and leadership courses online are challenging, stimulating, rewarding and highly effective, giving you the chance to learn at a time and place that suits you. This is of particular benefit to you if you are studying while you work, based overseas or you travel a lot for your work.
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