All businesses need customers, but the customer relationship, however, does not have to be one-sided. Customers can be rude, difficult and downright annoying but you both need each other. If you are having serious problems with a customer, you might be tempted to think about the balance to which you both contribute to the transaction, and let a lower payback go.
Customer issues generally fall under either Situational (issue with a product or service) or Personal (issue with a person).
In this article, we will deal with the latter, if the complaint seems to be directed at a person. Look out for the next article in the series: “Dealing with complaints about a product or service”
2020 was a turning point for global economies shift to an online remote workforce, and it is here to stay. So why study online? Learning online is a great opportunity to equip professionals with tools and techniques needed to move forward in a new world, and help to prepare them for career advancement, demonstrating key skills to potential employers.
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